Q1: Do you ship everywhere in India?

Yes! We provide express delivery across all
serviceable pincodes in India. If your location
happens to be unserviceable at checkout, our
operations team will contact you directly to
figure out a manual delivery option.

Q2: How long will it take to receive my order?

All orders are quality-checked and dispatched from our Jaipur hub within 24 to 48
hours (excluding weekends and public holidays).
Once shipped, last-mile delivery typically takes 2
to 7 business days, depending on your location.

Q3: How does Partial Cash on Delivery (COD) work?

To confirm your order and prevent nonserious checkouts, specific limited collection
drops require a small, non-refundable advance
token payment at checkout. You simply pay the
remaining balance directly to the courier
executive upon delivery.

Note: If a package is refused at the doorstep
or cannot be delivered after 3 contact
attempts by our couriers, the advance token is
forfeited as an operational commitment fee to
cover two-way logistics and packaging costs.

Q4:Can I modify or cancel my order after placing it?

You can update or cancel your order as
long as our warehouse team hasn't packaged or
assigned a shipping tracking ID to it yet. Once a
tracking ID is generated and handed over to our
courier partners, the shipment is in transit and
cannot be canceled or changed.

Q5: What is your general Return & Refund policy?

Because our drops are limited-run
collections, we do not offer cash refunds or
store credits for "change of mind" or personal
styling preference post-delivery.
However, if you receive a defective piece or the
wrong item/size:
In-Stock Items: We will issue a direct
replacement or digital Store Credit valid for
365 days.
Sold-Out Items: If the drop is completely
sold out, our team will process either a full
monetary refund back to your original
payment method or issue equivalent Store
Credit.

Q6: What is the process for filing a size exchange or defect claim?

You must register your ticket on our
compliance dashboard or via email within 7
calendar days of delivery recorded by the
courier.
Mandatory Unboxing Video: To protect you
against courier tampering or transit damage,
you must upload a single, continuous,
unedited unboxing video. The video must
clearly show the unopened outer shipping
label, the unbroken packaging tape, and the
full inspection of the garment in one frame.
Please note that photos alone cannot be
accepted for claims.

Q7: How do Size Exchanges work?

Primary (1st) Exchange: Free two-way
shipping on us! If your required size is out of
stock due to limited collection drops, we will
issue you a digital Store Credit.
Secondary (Subsequent) Exchange:
Approved only if duplicate stock exists. In
this case, the customer covers the two-way
courier tariffs. If the size is out of stock
during a secondary exchange request, the
item becomes a Final Sale and no further
credits or returns can be processed.

Q8: Why is there a Tamper-Proof Seal on the garment?

To ensure every customer receives a brandnew, unworn garment, all pieces are dispatched
with a branded tamper-proof seal attached.
Please make sure you are fully satisfied with the
fit before removing this seal! If the seal is
broken, cut, unlinked, or re-attached, the item
becomes ineligible for size exchanges or store
credit.

Q9: What happens if a returned item fails Quality Inspection?

All returned items are inspected at our
Jaipur fulfillment center. Items showing signs of
wear—such as body odor, perfume scents,
makeup/deodorant stains, lint, or washcare
damage—will be rejected.
If an item fails inspection, zero store credit will
be issued. The item will be stored for up to 30
days and can be shipped back to you once a flat
reverse-logistics shipping fee is cleared.
Unclaimed items past 30 days will be considered
abandoned.

Q10: Are Sale and Clearance items eligible for returns?

Items bought during clearance events, flash
sales, or archival drops are categorized as Final
Sale. They are ineligible for monetary refunds or
store credit. Size exchanges on sale items
depend entirely on leftover warehouse stock; if
your target size is unavailable, no alternative
credit or substitution can be issue

Q11: How do Digital Store Credits work?

Digital store credits are sent as voucher
codes valid for 365 days from the date of issue.
They are linked to your purchasing account, nontransferable, cannot be redeemed for cash, and
cannot be used to pay for shipping tariffs or
COD convenience fees.

Q12: Are customer support calls recorded?

In compliance with India’s Digital Personal
Data Protection (DPDP) Act, 2023, phone calls
are never recorded silently. Calls are recorded
only when you explicitly grant permission
through IVR menu choices or verbal consent.
Recordings are encrypted and used solely for
quality assurance, payment audits, and fraud
prevention.